Refund policy

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@vitavera.co.uk. Returns must be requested before sending anything back. Items sent without prior contact may not be accepted.

Damages or Issues

Please inspect your order upon delivery and contact us immediately at support@vitavera.co.uk if the item is defective, damaged, or if you receive the wrong item. We’ll do our best to make it right.

Exceptions / Non-Returnable Items

We cannot accept returns on:

• Opened supplement packs

• Custom products (e.g., future personalised packs)

• Sale items or gift cards

If you have any concerns about your specific order, reach out to us.

Exchanges

Want to swap for something else? The fastest option is to return the original item (if eligible), and place a new order after your refund is approved.

Refunds

We’ll notify you once we’ve received and inspected your return. If approved, your refund will be issued automatically to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved, please contact us at support@vitavera.co.uk.