Shipping policy

Shipping Area
We currently ship within the United Kingdom only. We're working on expanding internationally soon.

Dispatch Time
Orders are typically processed within 1–2 working days. You'll receive a confirmation email once your order is on its way.

Delivery Time
Standard delivery takes 2–4 working days from dispatch.

Shipping Fees

• Orders over £15 qualify for free tracked shipping

• Orders under £15 will incur a small delivery fee, calculated at checkout

Carriers
We use trusted UK couriers such as Royal Mail, Evri, or DPD depending on your location and package size.

Tracking
Once your order has shipped, you’ll receive an email with a tracking link so you can follow your parcel’s journey.

Missing or Delayed Orders
If your order hasn't arrived within 7 working days, please email support@vitavera.co.uk with your order number and we’ll look into it immediately.